The emergence of the Cloud and other disruptive service provision models and paradigms has made some traditional ITSM modes of reporting service performance seem out of place. It’s time for service providers to be more preoccupied with actual service measurements that drive performance and at the same time improve customer satisfaction, whilst aligning IT with business objectives. Xorbitec strives to be your trusted partner on your way to implementing an appropriate measurement system for your organization. We will work with your team to design metrics that matter!
Measurement Systems Design
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