About Us
Who We Are
Xorbitec IT Solutions is an ITSM consulting entity formed to help IT organizations address issues relating to IT Service Management. We offer integrated ITSM solutions to small & medium-sized businesses across all verticals. Xorbitec also is your ideal partner in your organization’s GDPR transitioning & compliance
Our team of ITIL® professionals with many years of ITSM experience is always by your side throughout your journey to becoming a service-oriented IT organization. We focus on understanding and assessing your current IT processes, tools, operating model, as well as supporting governance to design and implement improvements.
No matter what the size and maturity of your organization, we promise you that our solution will help you. Xorbitec will adapt ITSM solutions to fit your enterprise, which will help you:
- drive down costs
- standardize and optimize the way you deliver IT services
- drive efficiency & effectiveness
- improve customer satisfaction
- improve reliability and quality of service delivery
- increase availability of your IT assets
- lower IT maintenance costs
- align service delivery with your organization’s objectives
- comply with regulations and align with industry best practices
- improve return on investment(ROI) and value on investment(VOI)
We turn information into actionable insights
- We know how to anticipate, collaborate & innovate, and create an opportunity from even the unforeseen obstacle.
- We undertake an in-depth investigation into your organization and adapt ITSM solutions to suit you.
- We combine in-depth customer insights with practical experience in ITSM to help our clients create value for their service customers
Our Core Values
We believe that improving our impact on society through quality IT service delivery strengthens Xorbitec and fulfills our business purpose. Among our key operational values are integrity, honesty, transparency, open communication, loyalty, and fairness.
We believe that our main role is to support our customers to be successful.
We believe that our success is demonstrated through the value we add to our customers.
No matter how complex your ITSM issues are, we will work with your organization to devise the solutions you need to move forward.
Our Purpose
Xorbitec aims to be a trusted partner, consistently exceeding client expectations in achieving IT transformation by understanding their organizations and using our shared knowledge and expertise to deliver excellence in IT Service Management. We strive to deliver customer-oriented professional services using ITSM best practices, enabling our customers to achieve business objectives and outcomes.
Our Philosophy and Approach
We believe that an important step in tackling any ITSM issue is to understand the client organization. Once the organization is understood and the requirements and objectives made aware of, we work with the organization to devise a suitable solution.
We also believe that no one understands the organization’s situation better than an insider, hence teamwork and collaboration with the client organization form the cornerstone of our engagements.